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Qualities cabin crew recruiters always look for in a new candidate

In the present world, the job of a cabin crew is challenging. On the other side, it is attractive as well. The opportunities to grow with an airline company are huge. So, nobody wants to miss that chance to be a cabin crew with a renowned aviation company. But to be selected for the job, an applicant needs to undergo some special types of interviews and show their skills that prove their worth for the job.

The recruitment process for airlines in different. Not all the airlines follow the same procedures but there are some similarities. A standard interview procedure is followed across the aviation industry. But the industry owners and the recruiters seek some specific qualities among the candidates. In fact, they only recruit candidates who have some special set of qualities. They take no chances with the unskilled people.

To be honest and straight, this is the industry that largely depends on the cabin crews. In fact, the cabin crews are considered as the representatives of the airline company. It mostly depends on the cabin crews to determine by the passengers and other customers that if the company is trustworthy or not. When the cabin crews show smartness and have a smooth deal with the passengers of the other people who are directly and indirectly related to the aviation industry, a positive impression is automatically created in the mind of them. They start liking the airline company. And as a result, the company grows.

Besides, the aviation industry greatly cares for the crews they engage in the cabin. The rewards are really praiseworthy. They get a very smart salary and other benefits for their service and contribution to the company. There are medical benefits, retirement plans and many other perks for the employees. So, the company certainly picks only the best people for them.

Under certain criterion, the aviation companies complete the recruitment process. The stages are simple but a bit lengthy. This is natural as they try to get the very best candidates who will serve the company for a long time and help by contributing to being a famous airline company. The article will describe the qualities that the aviation industry recruiters seek among the candidates.

Humans have both qualities and flaws. Nobody is perfect in this world. But the aviation industry tries to recruit the people who are almost without any flaws. So, the recruitment process becomes complex for many of the applicants. They lose their hope and give up hope to be a cabin crew. In fact, this is a kind of test for the candidates. This is the test of patience. The recruiters check how the cabin crews are patients in a special way.

Qualities cabin crew - Understanding
[Source: pinterest.com]


Let’s begin with the qualities that the recruiters want their candidates should possess for the position of cabin crew. A list of 10 such qualities is described here elaborately for the better understanding of everyone who wants to be a successful cabin crew.

Quality # 1:

Understanding – this is the very first quality that the recruiters in aviation company seek among the cabin crew applicants. This is a universal rule that the cabin crews should be sympathetic. This is not merely showing off emotions to the passengers. It should be cordial. The cabin crews should have to understand the needs of their passengers and meet the needs accordingly. Besides, showing the care is not for the passengers only. They should also be careful to the coworkers and other people who are engaged around them.

To make it clearer, the cabin crews should be able to understand the needs of the passengers and their coworkers even before it is told. In fact, they are to be careful always and pay attention to other people around them. When they will be attentive, they will come to know about the needs and necessities of the people. Actually, when people need something, they try to say about their needs and their facial reaction is different than the usual types.

If the cabin crews find something unusual in the face of people who they are serving during the flight, they would ask or come to know about the needs. Hence, this is a must for them to understand people and the behaves. If they are attentive and eager to know the needs, they will be able to identify the specific needs with the simple change of gestures among the passengers or around their colleagues.

So, if they do not have the skill to recognise the gesture of other people, they might not be beneficial during the flight. The cabin crews are meant for the comfort of the passengers and if they cannot provide the required level of service to the targeted groups, there are fewer chances for the airline company to grow.

Therefore, the recruiters in airline always seek for those who are empathetic and cordial to the passengers, coworkers and their job responsibilities.

Quality # 2:

Exceptional Customer Service - The job of a cabin crew is all about customer service. There are various types of customer services are available and this is one of them. In most of the cases, the services are provided through a telephone. But in this case, the cabin crews are directly in touch with the customers (passengers). They need to pay attention to the passengers and provide the best possible service. The purpose of recruitment cabin crew is to make the journey comfortable for the passengers. But the cabin crews are also responsible for some other tasks as well. Their performance level has a great influence on the fame of the airline company.

So, the airlines try to recruit people who are really oriented to deal with customers. When they fail to provide the right service to the passengers, they bring a defame for their employers. Hence, the aviation industry tries to figure out the people who can meet the needs of their customers and passengers to the best level. To be a customer service provider, a cabin crew needs to be careful about many issues and facts. Since this is a person to person interaction process, they need to be calm and quiet. The most important thing is to be helpful to the customers.

Some of the customer service providers are reluctant to provide the right service to the passengers and hence the passengers do not prefer such people as their customer service provider. The similar theory is applicable in this case. The cabin crew recruiters try to find out those who are skilled in dealing with people and make them satisfied with the right service. They, frequently will be asked various types of question and have to answer the questions smilingly. They have to carry a smile on their face, and it should not be artificial. The customers should be given the top priority always and allow them to be comfortable during the flight and be in their assistance in any of the necessities. They are also to deal with the customer complaints and compliments and take the necessary measures with each of the remarks.

Hence, it is essential for the cabin crews to be customer service oriented and the aviation industry always prefers those who are expert in dealing with customers in smiling face.

Quality # 3:

Adaptation – If you really want to be a cabin crew, you need to be skilled in adaptation. The adaptation is not limited to some specific things. Rather the list of adaptation is large. It may happen that the situations are beyond your imagination and you are to adapt to them. Your slightest failure can bring a disaster in your career or the business of the airline you are working for. Thereby, it is a great issue to consider and develop skills in adapting to situations.

For instance, you have planned to spend your weekend with your near and dear ones. Or you have a plan ‘B’ to execute during the weekend. In both the cases, you are determined to do something. If the earlier plans fail, you will move to plan B. But there might be ‘situations’ and you need to discard your plans. You may get a phone call from the airlines asking you to be at the airport within the next half an hour. Your plans are a windup. You need to adjust with such situations. You cannot deny the orders. In fact, there are no chances to deny orders to meet emergencies.   

If you cannot adapt to such situations, you would be unable to grow a sustainable career in this aviation industry. This is the industry that runs based on various things and the power of adaptation is a great and necessary skill to exercise. The cabin crews need to be skilled in adaptation in line with the other qualities. They might experience a delay in flight, they might suffer troubles for flight cancellation, the passengers might get rude with them undesirable and many other reasons. If they show anger or react in the situations to show their anger, they will be committing a grave mistake.     

Besides, taking preparations for the adaptability is another important issue for the cabin crews. The situations might occur at any times and thus they are to be ready for meeting the needs. This is a special quality that the recruiters need in their cabin crews and flight attendants. So, the aspiring candidates should be able to adapt to any situations.

Quality # 4:

Teamwork – from the dawn of civilisation, humans cannot live alone. They need companions and partners to lead life. The same thing is true in this aviation industry. Nobody can do anything alone. They need partners or at least teams to perform things or to reach a common goal. So, the aviation industry appreciates people with special ability to work with a team. In fact, not everyone is suitable to work in a team for many reasons.

Firstly, a team consists of various types of people. They are for diversified background. Their education level, personal traits, behaviour, training, cultural activities and rituals will not be the same. So, there would be differences among the team members. As a team member, you are to be skilled in handling issues with everyone. The most important thing about working in a team is that the members you will be working are not familiar to you. In fact, you have not met them before attending this job. So, the working methods, conversation and other necessary gestures or issues might seem strange to you.

You need to adjust with the strange things and have to make them familiar to you. But if you are not cooperative to your team members only that you have not met them before, it would be a nonprofessional attitude. You have to work in a team considering everything. All the team members will not be of your status or similar like you. They will be different than you and you are to own an attitude to be nice with them. If you cannot cope up with the team members, you will have to experience numerous troubles.

For instance, you work alone and suddenly felt sick before a flight. If you had your team members, they would come to your help. But if you do not have any good relation with them, you won’t get any notable support from them. So, having a good relation with the team members is a must for a sustainable career in this industry.

Cabin Crew Qualities - Teamwork
[Source: dailymail.co.uk]

Quality # 5:

Communication skills – not everyone is skilled in an effective communication process. To make the communication easier and effective, a person needs to send and receive the message clearly. When the message is clear, both the listener and the speaker can understand the meaning of the message. In fact, at present, communication is one of the ways to be successful in this profession. Communication is extremely important for the position of a cabin crew. To make the issue clearer, examples would be suitable here.

The necessity of communication is important in this aviation industry more than any other things. For instance, you are working as a cabin crew and a pilot sought a help to you. The pilot might have a digestive disorder and asked for a tablet to reduce the trouble. You failed to get his message and brought him a sleeping pill instead. So, what will be the consequences later? The pilot will fall in sleep and consequently, there are chances of a crash for the aircraft.          

On the other side, you are asked to lift a baggage on behalf of a passenger. But you could not understand the passenger and also failed to let the passenger know that you cannot lift the baggage due to your back pain that you gained from the last day duty for lifting such a heavy baggage. So, what would be the outcome? Definitely, they won’t be pleasant for both the parties.

If there had been an effective communication, the unexpected issues could not have raised. Making a communication effective is not the task for all. Everyone loves to speak and does not care if the second party is listening or not. This is not the way to communicate with people. As a result, the recruiters are in search of people who are skilled in communication. They do not want to create ‘communication gaps’ in the industry. 

Quality # 6:

Personal Appearance – Personal appearance is the other required quality that the aviation industry needs for its cabin crews. This is true that not everyone owns the perfect personal appearance needs for being a cabin crew, especially the women. So, the recruiters find out the best people who have a nice personal appearance. They also boost up the beauty through various make-ups and necessary grooming. To make the thing clear, if you do not have a good look, you are not suitable for the job. The cabin crews are the frontrunners of the aviation industry. They are considered as the image for an airline company. So, if the image is not impressive, the company would be unable to make its business successful.

Besides, an impressive personal appearance is also essential for some other reasons. Usually, people with a good personal appearance know the necessity of their looks. So, they always try to hold the look to impress others. This is a natural process. But people having no such appearance do not actually care for them. As a result, they do not look good always. But maintaining a very good look in the beginning of the flight and at the end of the flight is essential. Generally, the cabin crews need to work for long hours than the average employees. Thereby, having the same look both in the beginning and at the last moment is a must for the cabin crews.

For instance, you are asking a support from a cabin crew who is continuously sweating, it would be uncomfortable. You may feel less interested to be served by that particular cabin crew. Rather, the cabin crew who has a fresh look will be preferred at that moment. In fact, the passengers will avoid the cabin crew who is busy in preparation of a good look during the flight. But when it is about a cabin crew who has a naturally nice look, s/ he would not be busy for that purpose and use the moments effectively for the service to the passengers.

Therefore, the recruiters of cabin crew look for those people who have a pleasant personal appearance.

Quality # 7:

Cultural knowledge – this is another important skill for the flight attendants or cabin crews. During their flights, the need to travel to different places that they have not been before. Besides, they need to stay in places during the flight intervals. So, having a knowledge of local cultures is a must for them. While they are in a flight delay (a very usual event in the aviation industry), and staying in an unfamiliar place, they might want to see around. But if they are unaware of the local cultures and customs, they won’t be able to make a successful trip there. Moreover, they may fall in unwanted troubles while going out of the place they checked in.

Further, when serving the passengers, they will meet various types of people. So, they need to serve them according to the passengers’ respective customs. It will have a good impression on the passengers. When someone greets you in your own way, certainly you would be happy and comfortable. For instance, the way of greetings to the Asians is different from the Europeans. So, when a person is on board from an Asian country, as a cabin crew, it is your duty to greet the person with the local custom of Asia. Similarly, you are to follow the customs of other countries when you are dealing with the passengers. It will increase the popularity of your airline.

Knowing the local cultures also help to make the experience smoother between you and the passenger. In fact, multicultural people get on board during a flight. The cabin crews are responsible for taking care of them. Hence, they should be able to know about the customs and cultures they are travelling in. They need to invest time on that matter. They also need to do some home works before flying to a new international destination. It is really a matter of great perseverance. Actually, not everyone is eager to spend time in reading and knowing about the customs and cultures of a locality. This is not that much interesting indeed. But the cabin crews need to do that.

Therefore, the aviation industry will accept those individuals who have eagerness in knowing about the people and culture. This is an important quality they look in their aspiring candidates.

Quality # 8:

Work under pressureCabin crews are responsible for executing a good number of tasks. It starts from the pre-flight checking to serving beverages and foods to the passengers. Before every flight departure, they need to remain highly busy and occupied with numerous responsibilities. So, they are under extreme pressure. In fact, a comfortable journey, safety issues, and many other things depend on the assistance of the cabin crews. So, they have to take care of everything. Besides, they need to be careful about any other sudden situations. As a result, the flight may not always be comfortable for them. Actually, working under a huge pressure is never comfortable for anyone.

But the cabin crews have to undergo such pressures and have to work accordingly. The situations often turn worse too. Then they need to handle everything and respond accordingly to solve the crisis. Many of the people are unable to undergo pressures. They make undesirable mistakes which may cause great damage. The recruiters carefully pick the people who have the physical and mental strength of enduring such pressures. In fact, working under pressure is also an important skill that is expected from only a few chosen people.

Therefore, the aviation industry is in search of those candidates who can demonstrate the ability that they would be able to handle the pressure and bring out the smooth result of their activities. The situations are unpredictable during a flight. When you are over the ground on a flight, the matters may not seem as easy as those were on the ground. To deal with them and handle the pressures, the cabin crews need an exceptional mental ability.

Cabin Crew - Positive Attitude
[Source: gayatravel.com.my]

 

Quality # 9:

Positive attitude – when you are assigned with the responsibilities of a cabin crew, there might be situations that you need to act even if you do not want. For instance, you need to change the diaper for a baby or may need to clean the aisle that is filled with wastes by the passengers. In your personal life, you might not do those things. But when you are on a flight, you need to have a positive attitude. If you decline to do the things, your career is at risk. In fact, you need to have an attitude that will allow you to do even the worst thing that you did not do in your life.

But if you do not have the attitude to respond to such situations, I think the job of a cabin crew is not the coffee of your cup. It is imperative not to show any attitude that may cast a negative impression for you and the airline that hired you. Keep in mind that you are the direct representation of your company. So, when a passenger will ask you for a favour and you discard the plea, it will point that the airline company is reluctant to support the passengers by all means.

Therefore, having a positive attitude for everything is another important issue for a cabin crew. The airline authority will hire you for serving the passenger during the flight. But if you do not cooperate the passengers, you may lose the job. No arrogance is allowed with the passengers in this industry. The aviation recruiters seek those persons who own a very positive attitude to everything. This is also a key to success in this profession.   

Quality # 10:

Smartness – Smartness is another special quality that the cabin crew recruiters seek among the cabin crew candidates. They need to be smart and intellectual. Actually, a smart cabin crew knows what to do and how to do to win the hearts of the passengers. Besides, a smart cabin crew is aware of responsibilities and never tries to avoid the duties. They try to increase the reputation of the airline company that hires them. They are intelligent, skilled in tasks and overall they are highly educated.

They know how to organise everything and manage both their personal and professional lives. They are able to meet the demands of the day. Another important aspect is that they can assume the needs of the passengers or the needs of the situations. Accordingly, they respond and bring everything under their control. For instance, a smart cabin crew knows how to avoid a clash between passengers or how to handle a loud person during the flight without causing troubles to others.

As a result, they become role models for the other staffs and cabin crew. Hiring such cabin crews is a great way to expand the business and gain influence in the aviation industry. Consequently, the demands of such smart cabin crews are on the rise and they get success within a short time in their career.   

These are the basic qualities that a cabin crew should possess and the aviation industry is looking for. If you have the aforesaid qualities, you can apply for the position. With the support of your luck, you may get the job easily. But if you do not have the qualities, it is better you should try to develop them. Practising the qualities in your everyday life will make you active and smart. When you will be asked to demonstrate the qualities, it would not be difficult for you to impress your potential employer.

So, start to develop the qualities in you and move ahead for your long desired success in the career of a cabin crew, and enjoy your life.

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